"We've found a home to purchase our future cars"
As a fellow business owner, I know how important staff is to your
operation. They are the ones who deal with the customer face to face. I would
like to take a moment to let you know that both Becki and Tom were
exceptional. I emailed the dealership yesterday, was responded to promptly,
found myself wih an unexpected hour today, popped in with my 2 and 3 year old in
tow. I ended up purchasing the car I had emailed about. I am excited (after my
recent move from Boston) that we've found a home to purchase our future
"Touching the lives of so many people"
I have been involved with FIT Homecomings for several years
now, as I have served on the Alumni Board, and I have been impressed with your
consistency in contributing. I was glad that I finally got to meet you at the
Yellow Dog Café reception. I have to commend you for driving several hours from
your meetings in Miami to stop in and attend the reception. Had you not, I
along with many others would not have had the pleasure of spending a few
minutes getting to know one of our most committed sponsors.
Your contributions, along with the beautiful automobiles you
bring to the University help make the Homecoming Weekend a memorable time for
alumni, faculty, families and students. For many it might be the only time they
come back, so it is important that they have those great memories of Florida
Tech for a life time!
Thank you for all that you and your dealership have done and
continue to do in helping make Florida Tech's Homecoming Celebration a bigger
and better event each and every year. That's something you and your staff can
be proud of because you contributed to touching the lives of so many people in a
wonderfully positive way.
My sincerest thanks,
Allyn (FIT Class of 76,80,83)
"This is not something I usually do"
Hello Mr. Rowe, I know we have not had the opportunity to meet each other and
this is not something I usually do, but I just wanted to give you some feedback
on my experience with your Porsche dealership. I live in Coral Springs , Fl and
have a Porsche dealership five minutes from my home. My brother has a secondary
beach home in Melbourne. We took a ride to your dealership with the idea of
looking at a Carrera. Your salesman, now our salesman, Dylan Kotoulis was so
awesome and easy to work with that my brother, who also lives close to me and
five minutes from that same dealership, ended up buying a Carrera from your
dealership, and I also have purchased a Cayman from your dealership last month.
At this time we are now in pursuit of a Mercedes, which we will purchase from
your dealership with Dylan. Again, I don't usually do this, but I just wanted to
say thank you to you and your staff for making all our purchases and experiences
with you a pleasure. We are sending more people up your way to do business with
Dylan and your dealership.
"What customer service should be"
On my recent visit to Mercedes Benz, Adam Pinson showed me
what customer service should be. He went above and beyond the call of duty. He
did not ask stupid questions he listened and then he went to work to get my
vehicle running properly. Thank you Adam Pinson you are good at what you do. My
vehicle is running like it is meant to be. I hope you will always be there for
the customers. Again I thank you and my vehicle thank you for a job well
I had the nicest experience ever purchasing a vehicle with the help of Mike Puleio. It was a grandiose experience. Mike was helpful, knowledgeable, courteous and fun to deal with. The car price, trade in value negotiation was so smooth and easy that I will not go to any other dealer if I need to. The dealer matched the APR of 1.75% I was being offered by my bank. Thanks to MB of Melbourne and Mike Puleio.
I want to say thanks for the outstanding service shown by Adam Pinson during our recent repair issues. He again has gone out of his way; especially in obtaining a loaner that we really enjoyed driving. People like Adam make you glad you deal with Mercedes-Benz of Melbourne.
"I enjoyed the experience"
I just bought a car for my wife with the assistance of Courtney Pryor. He was very professional and had a great sense of humor. This is the first time I buy a car where I actually enjoyed the majority of the experience. I was also impressed with the quality of the dealership in general.
"Mercedes-Benz of Melbourne is the best"
Michael Puleio was very knowledgeable and very pleasant going out of his to make sure we were comfortable while negotiating. Due to the time period 3-8p.m. and being a diabetic he made sure we ate from catered lounge. Although it was a busy day at the dealership, we were treated as though we were the only customer there. Also I had to have my front tag installed the next day, and the Service Dept. was just as nice and took my car immediately and offered me to go to the lounge and watch TV and help myself to a sandwich and something to drink. Of all the dealers I have purchased cars from, Mercedes-Benz of Melbourne is the best.
Larry W, Vero Beach, FL
Excellent service as always!
Donald F, Satellite Beach, FL
"Looking forward to doing business with you"
Thank you for your support, When I buy a car its always a Mercedes Benz. You have a great person working for you at the parts department, his name is Matt Jerozal. I have two Mercedes Benz and when I need a part, Matt's knowledge in parts is outstanding. He is a great person to be on your team. As a retired military veteran and mechanic myself I know first hand about getting the right part the first time. Looking forward to doing business with you.
Daniel, Melbourne, FL
"Very helpful and friendly"
Very helpful and friendly. Also very informative. Made it fast and eas for you and enjoyable.
Megan S. Melbourne, FL
"Very Informative and helpful"
Mike was very informative and helpful. He made me feel very comfortable in making my decision to purchase my new car!
Heather and Matthew P. Vero Beach, FL
Kathleen H. Merrit Island, FL
"A Professional Manner"
Roberto took fantastic care of my E350 and me in a professional manner. He ensured my comfort in your fine waiting facility which made the wait time fly by. Please ensure Roberto's fine reviews and pay raises when they are due. Philipe performed my service flawlessly reflecting only the highest regard for my baby from start to finish. Your greet staff met me with desire of my coffee order and quick introduction to Roberto. ... Kudos ya'll
Keep up the good work and warmest regards.
Robert A. G
"Great Customer Service"
Always friendly, great customer service!
Dr. Prakash R.
"I am a proud owner of a new Mercedes!"
WOW. 5 days since my email to you and I am a proud owner of a new Mercedes! Thank you so much to you and everyone on your professional and friendly staff. I especially enjoyed working with John DiPalma and could not have asked for a better sales associate. He is knowledgeable, professional, upbeat, and was always informative and supportive throughout my decision process.
"You made my car buying a pleasure"
Dear Josh and Ed
I just want to thank you for a wonderful experience on buying my 2011 Infiniti G37 from your dealership on July 31st, 2013. First the car was better than advertised and Josh was meticulous with his description. Second the negotiation was very fair and short. I appreciated the honesty and forthcoming of Ed, as he was very easy to talk with on making a deal of this car. Third, Josh went out his way to get the car tinted by your Third party company and having it back and ready to me to drive home before I arrived from the Miami area. Finally, having all the paperwork easy and ready for my wife and I to sign and get back on the road home. Your team really made the process easy. I have to say you made my car buying a pleasure. Please pass this on to the appropriate manager or ownership, as I want you to be commended on your service to both me and my wife. Also, please feel free to use this in any marketing or advertising in the future. I will gladly expound upon this experience to anyone in your management group if they would like to hear about my very pleasurable experience. Thank you again for everything.
"It was a pleasant experience"
Courtney was very patient with me through the entire process. We contemplated for 4 days and he also made himself available after hours to our many questions. I would recommend him to anyone looking to purchase a vehicle. If i had to vote on a scale of 1-10, he would be a 10 on his personality.
Pam W. Melbourne, FL
"The most agreeable experience ever while buying a car"
I've probably bought at least 150 autos throughout my life, My wife and I, both agree this was the most agreeable experience ever while buying a car. Excellent work Gary and all.. THANKS
Excellent service, thank you Buddy Z.
Robert T, Satellite Beach FL
"A Great Experience"
A great experience, from a knowledgeable and professional sales person. Thank you Mr. Buddy Zentgraf...job well done!
Jarrett R, Melbourne, F
"Very happy with your dealership"
Dear Mr. Rowe,
I am writing to be sure you know that I did lease a new Mercedes from your dealership through Dylan Kotoulis. He did a wonderful job in servicing our needs. I live in North Carolina but chose to buy from your dealership solely because of Dylan. My wife and I love the car and are very happy with your dealership.
"Great Purchasing Experience"
Horst was exceptionally knowledgeable, friendly and professional. It was a great purchasing experience.
Floyd W. Sebastian, FL.
"Pleasure To Deal With"
Super knowledgeable, friendly and a pleasure to deal with. We had a great time buying a car.
Richard Nancy W. Sebastian, FL.
"Thanks for the outstanding professionalism"
This note is to say thanks for the outstanding professionalism shown by Adam Pinson over the last few years. In the service transactions he has handled for us, he has gone out of his way to treat us as customers. When you have an automobile that is over 15 years old, there is a temptation to take it to any local shop. It is people like Adam that make it easy to choose Mercedes-Benz of Melbourne.
Joesph Z, Indialantic, FL
"The entire department truly understands and embraces customer satisfaction as a top priority."
I would like to take the time to sing the praises of Andy Kinner, service manager at Porsche of Melbourne. I have always received an unparalleled level of attentiveness and professionalism when dealing with Mr. Kinner. Mr. Kinners posture and superior communication skills are the prime reason I continue to return to to this service department for routine maintenance and repairs as needed. "World class service" should be the mantra of the entire department, as all of my dealings with Porsche of Melbourne team members has underscored this superlative. MR. Kinner and the entire department truly understand and embrace customer satisfaction as a top priority. Porsche of Melbourne has a winner in Mr. Kinner and the entire service department.
Kevin G, West Melbourne, FL
"I appreciate the outstanding customer service"
I am writing to let you know how much I appreciate the outstanding customer service that your Mercedes Benz Service Advisor Roberto Fleites provided last week. I visited your dealer ship for service on My Mercedes Benz for the first time and I was blown away with the level of service that Mr. Fleites provided from start to finish. Mr. Roberto Fleites was very attentive to all of my concerns and seemed genuinely interested in helping me with all my service concerns rather than just being focused on getting me in and out of the service department as soon as possible like I have experience in the past with other dealer ships/ service centers. Mr. Roberto Fleites even took the time to tell me about recommended repairs that will be due soon without sounding like he was pressuring me to do them. I am extremely happy with the service provided and I will be recommending everyone to your deal ship and service center. Thank you again for everything!
Anthony T, Palm Bay FL
"This dealership is the tops of all the dealerships"
Roberto in service is a true professional and trusted advisor. Mr. Suarez is an excellent manager. This dealership is the tops of all the dealerships I have experienced in almost 50 years, over 40 cars and three Mercedes Benz automobiles. Hal Martin is the single most knowledgeable salesperson I have ever had the pleasure of knowing.
Micheal L, Melbourne FL
"I appreciate the outstanding customer service"
I am writing to let you know how much I appreciate the outstanding customer service that your Mercedes Benz Service Advisor Roberto Fleites provided last week. I visited your dealer ship for service on My Mercedes Benz for the first time and I was blown away with the level of service that Mr. Fleites provided from start to finish. Mr. Roberto Fleites was very attentive to all of my concerns and seemed genuinely interested in helpin g me with all my service concerns rather than just being focused on getting me in and out of the service department as soon as possible like I have experience in the past with other dealer ships/ service centers. Mr. Roberto Fleites even took the time to tell me about recommended repairs that will be due soon without sounding like he was pressuring me to do them. I am extremely happy with the service provided and I will be recommending everyone to your deal ship and service center.>
Thank you again for everything!
Anthony T, Palm Bay Fl
"An outstanding job of advising me of the status of my car"
Jennifer, my Service Advisor at Mercedes of Melbourne service did an outstanding job of advising me of the status of my car, helping me order the parts I needed, and letting me know when my car was completed. She does an outstanding job and should be noted for her professionalism.
Kendall R, Merrit Island, FL
"The kind of service that puts you above the typical dealer out there"
Just a note to pay compliments to your service advisor, Roberto Fleites, on his outstanding service. He was able to find a way to squeeze my service in on short notice which I greatly appreciated. This is the kind of service that puts you above the typical dealer out there.
Robert Parks, FL
"Made an inconvenient situation easy to handle"
This past Sunday around noon, my Audi wagon died on US 1 in Sebastian. Within a few minutes, your service advisor, Roger Gulliver, pulled up to my car. He was passing in the opposite direction, his wife was in the car and he was on his way to meet friends for lunch, but he turned around and came back to help.He called the dealership to arrange for a loaner car and tried to arrange towing.. He offered to wait for AAA to come and tow the car. I insisted that he continue on to lunch. I had a friend with me and was in a safe spot. He called several times from the restaurant for updates and when the tow truck arrived he met me at the dealership My husband and I are good customers, having purchased two Audis from your dealership, but Mr Gulliver did not know that when he turned around. We have always received great service from your dealership but this was above and beyond. Mr Gulliver could have continued on US1 that Sunday afternoon and no one would have been the wiser. He did not.I'm sure you hear plenty when things go wrong. Mr Gulliver made an inconvenient situation easier to handle. I thank him.
Margaret M, Vero Beach, FL
"I am entertained and comfortable when at Mercedes Benz of Melbourne"
I never mind waiting on my car when I am there. I love the chair that gives you the massage. The bread on the turkey sandwich was delicious and I like the Starbucks coffee. I am entertained and comfortable when I am there and it makes me happy.
Laura G, Rockledge, FL
"Trustworthy and wonderful communication"
Horst has been our family car salesman for 5 years now. He is trustworthy and has wonderful communication which makes him easy to deal with!
Christine R, Vero Beach, FL
"Always does an exceptional job"
Adam Pinson always does an exceptional job commensurate with the quality and prestige of owning a Mercedes Benz. His warm customer service persona is equal to his competent technical knowledge. Bravo!
Jim B. Melbourne, FL
"Made our experience unforgettable"
Our salesperson was really nice and very helpful,it made our experience unforgettable. We are so happy we bought our car from this dealer, thank you!
Allan A. Orlando, FL
"Treated very well"
We are out of towners and were treated very well.
Rachel B. Orange Beach, AL
"Attention to the client is outstanding"
As usual the service and attention to the client is outstanding.
Miguel M. Melbourne, FL
Great service. I am happy I bought here!
Lisa C. Cocoa Beach, FL
"I have been very satisfied with the service"
Today, Tony Power leased as 2013 A8L 3.0 to me. I have been very satisfied with the service on the two Porsche's your company has serviced. Andy Kinner is always pleasant, very knowledgeable, and very easy to deal with!
Allan B. Orchid, FL
"I will definitely return for future service"
Roberto was my service consultant and he did a fabulous job. He was very appreciative and considerate This was my first time at your dealership as I have recently relocated from the Atlanta area. I will definitely return for future service!
Catherine M. Indian Harbour Beach, FL
"Ideal service consultant"
As usual, Jennifer Carroll was the ideal service consultant. If we clone her and lease the clones to other MB dealers, within a year we would be billionaires and there would only be Mercedes service departments.
William F. Titusville,FL
"Very professional staff"
The service staff and supporting staff were very professional and personable, friendly and helpful in their treatment of me and my car!
Shirley R. Cocoa Beach, FL
"People who care"
Great service by people who care
Donald B. Titusville, FL
I live in Orlando and this was my first experience with Mercedes of Melbourne. I was very pleased with the quick response from your service department when my car wouldn't start, then the quick response getting the tow truck to my location. When I arrived at your facility I was immediately escorted to Roberto Fleites who was extremely helpful and made me feel comfortable in your lounge while the vehicle was being checked over. It was not too long before he told me what the problem was, the cost of the repair and estimated time for work to be accomplished. Since my vehicle was due for it annual maintenance in September, I asked Roberto to have this service work to be done at the same time and it was accomplished together with the repair work. I hope i do not have any more problems with the vehicle, but should I, I will most certainly be in contact with Mercedes of Melbourne and Roberto.
Arlene J. Orlando, FL
"No other dealer like MB of Melbourne"
There is no other dealer like MB of Melbourne when it comes to customer satisfaction. They are the best of the best!!
Gladwyn K, Palm Bay, FL
"Terrific job on both of my cars"
My service consultant Jennifer does a terrific job on both of my cars!
Alexander Z, Sattelite Beach
"The dealership exceeds expectations"
It continues to amaze me how well the dealership exceeds expectations in these difficult economic times. I have been a Mercedes owner for over 25 years and the next automobile i purchase will be a Mercedes as well.
Elizabeth H, Rockledge FL
"Thank you for making this purchase so easy..."
All of your folks especially Tony Power were first class and very professional and I will definitely recommend your group to anyone looking for a car that you carry. Special thanks to you for refusing to take no for an answer and finding us an auto that was exactly what we were looking for.
Charlie & Mary D.,Atlantic Beach, FL
"Pleased with the professionalism, courtesy, and service provided... "
Adam worked tirelessly with technician Vladimir to correct our problem. It took quite some time to get the problem solved. Adam always kept us informed of the progress and what was being done. The car is now repaired and runs like a Mercedes is supposed to.
You are very fortunate to have employees such as Adam and Vladimir. Just wanted you to know how pleased we were with the professionalism, courtesy, and service provided by these gentlemen.
John & Jan S.,Indialantic, FL
One of the best auto "salesmen" I've encountered...
I would like to congratulate you for your management style which seems to have produced one of the best auto "salesmen" I've encountered - Tony Power. But for his patience I would have gone elsewhere.
Please also accept my gratitude for your charitable support of the Vero Beach Opera. Having lived in NYC and attended the Met for years it is very nice to see support at this local level for opera.
Keep up the good commercial and charitable work.
Ivar M.,Vero Beach, FL
"Thankful to have you as our hometown dealership..."
Since you took over, we have seen the overall quality of service skyrocket and it is an honor to be one of your many satisfied customers.
We were most impressed with Hal Martin?as always. He knows his product and takes all of the time it takes to guarantee we make the right choices. We did indeed as we drove home with our new Mercedes E-350. As we processed out we were exposed to David Hicks and he too was a pleasure to work with as he is another consummate professional.
We appreciate your dealership, your product and your employees and will always be loyal customers.
Jim & Bernie K.,Cocoa Beach, FL
"Roger always takes extraordinary care..."
Over the last 10 months, I had my Audi serviced at your dealership. The amenities are first class and I sincerely appreciate having the option to have breakfast or lunch, TV and WiFi available while I wait on my vehicle. Roger Gulliver is my service person. I LOVE this guy. He is GREAT. Always takes extraordinary care of me, and is VERY competent. I believe he represents your dealership extremely well.
Robert W.,Cocoa Beach, FL
"Atmosphere of trust, respect and..."
Shay Rowe, the Owner of MB Melbourne has created an atmosphere of trust, respect and friendliness, and we shall always be committed to have them as our hometown auto dealership. Hal Martin, who we have worked with for years was the consumate professional in every way and we left as very satisfied customers.
Bernadette K.,Cocoa Beach, FL
"Your Service Department has succeeded in every way..."
With the help of Mr. Christian Paul we received professional and prompt service and answers. I know that with a Service Dept most customers only take time to write if there is a complaint, but not so in this case. You can be sure that this will be of utmost importance to us at the time of our next car purchase. We also intend to tell everyone we know of your company's quality products and more importantly your service and attention to detail. This is what makes customers become "repeat customers".
Mike I.,Vero Beach, FL
"Exceeded my expectations..."
All the employees at the Dealership were exemplary to me and my wife. Mercedes-Benz of Melbourne has exceeded all my expectations.
Lawrence D.,Ormond Beach, FL
As a customer I can send you the write up that I mostly don't send to the retailer unless they are exceptional. Your case is one of those. I really hope that the powers that be publish these results as they are deserved. I fully intend to blog these results so that others in the area will take notice. Courtney Pryor and the others involved with the sale did an outstanding job and since I sold cars while I was going to college I have a good working knowledge of how a dealership is run. I wish you and yours a very merry Christmas and a happy new year.
Pete W.,Cocoa, FL
"A pleasure doing business..."
Adam Pinson is fantastic. The valet meeting me at the service area is quite good.A pleasure doing business with your firm
Linda B.,Vero Beach, FL
"Five out of five stars rating..."
Courtney Pryor wasn't circling like a vulture as most of the salesmen at other dealerships were that day. I really hate it when the sales staff fight over who is going to get the next victim. I really can't classify Courtney as a car salesman. He is more of an Automotive Consultant. Never once did he utter the words, "What can I do to earn your business today?" If you have been to most dealerships you will be asked this question at least three times before you leave. He also didn't bring in the sales manager to apply as much pressure as possible before we made it to our car.
I don't give five stars very often because it means that there is little room for improvement. Those of you who have read my ratings before know that this is true. I give Courtney five out of five stars. If you are looking for a new Mercedes-Benz, Audi or a Porsche and you happen to be in central Florida you should give him a call and he will work hard for you.
Pete W.,Cocoa, FL
"Very professional people..."
It was a pleasant experience dealing with your organization. You employ some very professional people that rank well above the agencies with whom we have dealt in the past.
John DiPalma, as your company representative, cinched the deal for us (vs Coggin) with his product knowledge and attention to all the details needed to conclude this purchase. And the bottom line seemed just about right.
Warren & Jan S.,Vero Beach, FL
"Supporting the community...."
Thank you for the time you spent with BBN today. Congratulations on your upcoming business expansion. You, Monica and your dealership have earned the respect of the businessmen and residents of Brevard through your efforts and unwavering dedication to supporting the community in which you work. Your success is well deserved and I am proud to include your story in BBN.
"Very positive experience..."
I received your letter today regarding our recent visit to MB of Melbourne. I try to make a practice of recognizing people with exceptional customer service. It has been a pleasure working with Randy. I really had absolutely no idea what I was interested in when I visited your dealership and he has been unbelievably patient and amicable.
...I just wanted to pass along my comments on a very positive experience. It was so refreshing to deal with a salesman that was attentive and listened.
Michelle T.,Melbourne, FL
"Knowledgeable Sales Consultant"
Extremely pleased with the experience at Melbourne Mercedes Benz replacing our 2008 GL 450 with a new 2011 GL 450. David Jenkins, our knowledgeable sales consultant was a great help in understanding our preferences and worked hard to achieve them. I had visited M-MB to get the windshield wiper blades replaced and my 2008 GL 450 had a full gas tank - meaning I did not plan to trade cars at that time. But after spending time with David discussing options and different vehicles, my wife and I decided it would be foolish not to go on with the trade. So we did. We are very happy with the new GL 450 and the deal. Terry
Terry G.,Cocoa, FL
"Easy and Enjoyable Experience"
I want to thank you Horst for making the purchase of my new 2012 Panamera such an easy and enjoyable experience. From the moment I contacted you about getting a Panamera, I knew you and Porsche of Melbourne were going to take care of me and find the right Porsche for me. You and POM did that and more.
All the people we dealt with were professional and made my wife and me fell is if we were important. Mrs Hilda Lanier took us through the DMV and financial paperwork without a hitch. She explained the process and made sure we understood everything. The technician who wired my radar detector did a fantastic job. I could never have done it that well. Although it took a litter longer than I expected, getting it done right is better than just getting it done.
The Clear Bra paid for itself on the drive home. We encountered a 'love bug' swarm and front bumper area got covered. It was so easy to clean and no paint damage. Thanks to you for help with Home-Link. It was the batteries. After I changed the battery, the entire setup took 3 minutes.
Finally, the Panamera is a dream to drive. The drive home was quick, smooth, and a pleasure. I will miss the 911 but I have a 92-968 for the track time fix.
Thanks again to you and POM for making this a great Porsche buying experience. POM is truly a Porsche Premier dealership.
Bill & Prudy D.,Winter Springs, FL
I'm writing to express my sincere appreciation for all that Andy Kinner does each and every time I visit or even call the Porsche Service Department. At this point in my life, I've had some experience with service departments at different establishments. Andy continually distinguishes himself from even the best folks with whom I have ever worked. He is polite to a fault. He has a great sense of humor. He is extraordinarily professional in every way. Above all, he really seems to enjoy his job and the people (like me) that he helps. That instills a lot of confidence in me about my interactions and dealings with Porsche of Melbourne. He is a great credit to you.
While no one really enjoys calling the service department, Andy makes it as painless as possible. Whatever you're paying him, it's not enough (that one's for you, Andy!).
Scarlett D.,Cocoa, FL
"I Appreciated Your Help"
Just wanted you to know how much I appreciated your help solving my car situation. My new, new car is wonderful and as far as I know is working perfectly. It is the best car I've ever had and the prettiest. I will refer all my clients to your dealership.
Your staff has been wonderful. Tom, the sales manager was so helpful and patient with me. The service manager Richard, Adam, & Vladimir (the mechanic) tried so hard to please me. Gary Potter called often to check on the progress. It made me feel a lot better.
Thank you so much!
Joy K.,Indian Harbour Beach, FL
"I Love a Parade"
As one of the veterans from the 2011 Porsche Parade in Savannah, I wish to thank you for your continuing support of the Space Coast Region ? PCA, and especially for the wonderful remembrances from you and Porsche of Melbourne.
Adele and I were active members of the Chicago Regions of the Mercedes Club of America and the Porsche Club of America through the 1980s and most of the 1990s. Curiously, the Chicago region dealers paid little more than lip service to these choice groups of enthusiasts.
Prior to your ownership, I shopped the Melbourne Mercedes dealership for a new 2003 S430. A sales representative with spiked hair seemed more interested in my ancient Rolex than the car. And then the sales pitch, I was cornered in a small office and figuratively arm wrestled to the ground. Buyers of quality cars expect more than that and I left, ordered a new Benz from Mercedes of Orlando and later purchased a used 2003 Porsche Cabriolet from Porsche of Orlando. That was an expensive mistake as the car was misrepresented.
On one of the Space Coast events that left from your Porsche dealership, Horst invited me to try a new 2006 Cayenne S, I purchased that car and last year I ordered a new Carrera. I hope that this demonstrates that we appreciate your sponsorship of the club and that we intend to support you.
Thank you again!
Roger & Adele,Titusville, FL
"Customer for Life"
I was very pleased with the outstanding service that I received. Especially from John DiPalma who leased me my new 2011 Mercedes-Benz C300 yesterday. He is the best and most down to earth car salesman that I have ever come across. I am a customer for Life!!! Couldn't be happier. Thanks again for the outstanding service.
Gavin B.,Rockledge, FL
I came in with a leaking tire while passing by this city on a business trip. Greg and everyone stayed late on a Friday night just to help me out. I was treated exceptionally well - just as if I'd been a long-time customer. Just terrific service! On a scale from 1-10, I would give all 11's.
David C.,Hobe Sound
I want to make you aware of two people in your organization who know what serving a customer is all about; they are: Dermot Daley and Brian Kleinschnitz. I was stuck at the Melbourne airport with a dead battery in my '07 Targa Carrera during a thunderstorm. Dermot and Brian arrived and did not let the elements impact them. They got drenched while jumping the battery. I was very impressed with their 'can do' , 'this is no problem, sir' attitude. I will be back to your shop soon to buy another 911 and possibly a Cayenne in the next year.
Hats off to Dermot and Brian. You have two fantastic team members!
Lundy F.,Vero Beach, FL
"Kudos on the Service Department"
I brought in my Audi A4 to Brian in Service for 25K-mi servicing. Thank you for a great customer service experience. I mentioned that I had to leave by 11:00 am for another appointment and you had my car serviced, cleaned and ready to go with an hour to spare! I really appreciate the extra effort by you and your service team.
Lori B., Rockledge
"Drum Roll Please"
Just a quick shout out reminder on the good fortune we have as a result of our close ties to Porsche of Melbourne. I was in need of a new foglight assembly for the 933. For some unknown reason these things are way more expensive than on other early cars even though the level if complexity is not really any different.
All the big online retailers including Automotion have very similar pricing. Right at $309 less tax.
Generally speaking these retailers come in less than a standard dealership. As i always do when it comes to factory parts I called Patrick at POM to check on the "club" price. Drum roll................$241 and it will be here on Wednesday with no extra shipping charge.
How do you beat that?
"Came In to Look and Left With a New Car!"
We came in to look at the new Audi A4. We PURCHASED an Audi A6, only because of TJ Hemrick's knowledge, personality and style - he was a great match for us. My wife and I are extremely impressed - because of our lovely Audi, but mostly because of our outstanding sales representative: TJ.
Richard S., Melbourne
I contacted Andy Kinner when I was involved in a small accident that caused some minor damage to my relatively new Porsche. Andy told me not to worry, he could order the part I needed and there is a local person who comes in on Wednesday who could paint the part and install it. Andy had many reassuring words that it could be fixed so it would look brand new. Needless to say, this was extremely comforting to hear. I then brought the car in the following Wednesday. The person who was going to do the work had so much on his schedule that he could not work it in. Andy told me again not to worry, that he had another shop which did excellent work and he would take care of it.
I am so pleased with Andy and your service at Porsche of Melbourne that I wanted to write to you and express my gratitude to Andy for his concern and following through to get the repair taken care of. The service is outstanding, the best I have come across in a long time.
James B.,Melbourne, FL
"I LOVE MY NEW CAR!"
Dylan was great - very helpful and attentive. He was very accommodating to my hectic schedule and there was never any pressure to buy! I highly recommend him.
Kathryn M,Titusville, FL
"Keep up the good work!"
I have bought many cars and have never delt with an entire staff that was so professional and so dedicated to customer service. We are completely impressed and you have earned a customer for life. It will be my pleasure to share this great experience with all my friends and family.
Ray W., Merritt Island, FL
"Exactly What I Wanted"
I wanted to take the time to express my appreciation.
Be assured that my purchase at Mercedes-Benz of Melbourne was a true pleasure. I have previously purchased from Lexus and BMW on multiple occasions. Despite my best efforts, I always find myself haggling with unprofessional people.
To my surprise, my experience at Mercedes was exactly what I wanted. Prompt, courteous professional staff that were knowledgeable and available. Dave Jenkins' knowledge, easy going disposition and candor made the process seamless.
I will be back. Congratulations on running an outstanding organization.
Kendall R., Merritt Island, FL
"The Customer Is Put First"
Everyone at your dealership radiates "customer first" personality and the same level of excellence that the Mercedes automobile projects. Courtney Pryor reflects the best of the sales profession in every way and conveys his personal enthusiasm and love of the product. Bravo! We are very excited about being welcomed into the Mercedes family. Thank you!
Jim & Joann B.,Melbourne, FL
"Over The Top In Customer Focus"
Great hospitality at Porsche of Melbourne - always extremely congenial service managers (both the veteran Andy and the very charming young woman Mandy). The plush new waiting lounge with gourmet cook to order courtesy lunch is over-the-top in customer focus. I have never been to a car dealership with such overall congenial, wholesome and warm staff. Clearly the general manager/owner knows how to hire & retain top of the line service staff as well as knows how to keep the dealership in the top 3-5% I have ever seen. Given the depressing economic conditions of the country at large its truly heart warming to see that Porsche of Melbourne has not cut back in service or quality one bit. Bravo - great job.
James D., Melbourne, FL
"Top of the Line Dealership"
This car buying was, without a doubt, the absolute best car buying experience that we have ever had. My wife and I were very impressed with the treatment we received beginning with the entrance, a gracious welcome, negotiating with Mitch, whom we believe is an outstanding salesperson, courteous, friendly, simlpe, direct and to the point, leading to the financial wrap-up with Dan. I judge Mercedes-Benz of Melbourne to be the top of the line dealership with a very professional sales force and financial manager who each represent proper ethics, courtesy and customer service that we wanted to see.
Terry & Jean G., Cocoa, FL
Terry Murphy was persistently professional throughout the entire process. He listened to my requirements and provided what I believe will be outstanding advice as to the car that was best suited to meet my requirements. At no time did he attempt to pressure me to purchase a vehicle. I was extremely pleased with the experience and would highly recommend Terry and the entire dealership to anyone looking for a Mercedes-Benz vehicle or Porsche automobile.
Patricia F., Vero Beach, FL
"Porsche of Melbourne PCA Breakfast Event"
As owners of a Porsche Boxster, we came to the Porsche of Melbourne PCA Breakfast Event. We looked at all the beautiful cars and saw a new Boxster that we decided to test drive ... the rest is history!! Horst is great and we respect his honesty and experience, which keeps us connected with the dealership!
Harold and Loretta B., Cocoa, FL
"Porsche GT3 Experience"
Horst very patiently showed us all of the luxuries of the GT3 after my husband drooled all over it! He let both of us drive to get the feel of the car. Horst presents himself as an honest, down to earth person, not pushy but very patient. He is easy to deal with and I believe we got a fair trade and a good buy.
John and Bertrice V., Melbourne, FL
"Fantastic Experience - Like None Other"
Today's economy is experience based. People want a quality experience. They are willing to pay for it, and remain very loyal. I have never experienced anything even remotely similar to the experience I had at your dealership over the weekend. I am at a loss for a superlative adjective to describe it. We were greeted when we arrived, we waited a few minutes for Patricia to help us, she took us upstairs to the best of all waiting rooms, Chef Susan made us sandwiches, and within the time predicted, our car was ready. Never, in my wildest imagination, would I have predicted my two young boys would be resistant to leaving. I am now searching the vehicle for something easy I can break in order to return to your service department.
Mark T., Merritt Island, FL
"Your Company is #1 in Sales!"
This dealership offers the best salesmen, services, personality, professionalism, and follow up. I will refer many people here and will be back for the next Mercedes. Your company is #1 in sales! Especially Mitch Hazlett.
Tuyen H., Rockledge, FL
"GREAT Customer Service!"
I want to send a HUGE Thank You to your staff for everything that was done to make my ownership of a new Mercedes-Benz possible. Adrienne, Donny and Tosh went above and beyond what any other car dealer would have done. This type of customer service is virtually non-existent. You should be commended for doing business by treating your customer as #1 no matter what! My words cannot describe how thankful I am to all of you.
Katie B., Melbourne, FL
"High Level of Integrity, Ethics and Customer Service"
Throughout my life, I have never experienced the unbelievably high level of integrity, ethics and customer service that I have experienced from Mercedes-Benz of Melbourne. Living in North Carolina most of the time, I dealt mostly with my local dealer, but made the worthwhile 750-mile trip to have some problems resolved properly. The Service Director Richard Suarez always shows an extraordinary level of caring and customer service. Deciding to trade and purchase instead, Tony Power also demonstrated exceptional customer service during the sale. On the drive back to North Carolina, there was a problem with the recently purchased car, and Mercedes-Benz of Melbourne not only paid to have it fixed, but also reimbursed me for the money I had to spend. That response was not only extraordinary, it is virtually beyond belief. I stand in awe of how your company conducts business. The ethics, integrity and corporate personality of any business reflect those of its leader, and Shay Rowe has built an extraordinary team of caring individuals.
Howard B., Youngsville, NC
"Knowledgeable Staff and True Professionalism"
You are the best dealership I found while shopping for my Mercedes-Benz car. My experience with Mitch and Donny was great. They were very helpful and continue to do so whenever I need anything - even though I live near Tampa, I still call your dealership for concerns because of their professionalism. I hadn't felt as comfortable in any other dealership in Florida that I've been to...even out of state dealerships didn't have the knowledgeable staff and true professionalism that I found in your dealership. I've bragged about you to the Mercedes-Benz home office and I have told so many people about you - you guys are awesome!! I will be buying my next Mercedes-Benz car from you as well!!
Annette B., Land O Lakes
"Vehicle Was Just as Represented"
I didn't expect to buy, but the vehicle was just as represented in the phone conversation with Horst, and fit my needs perfectly. I drove and bought the same day. This was the easiest and most stress-free car buying experience I've ever had!!
Stephanie W., St. Petersburg, FL
This dealership has made a complete turnaround from the poor service, it was known to have, a few years ago.
Todd L., Melbourne, FL
"Thank you so much!"
Buying my Audi at your dealership has been my best car experience.
Christine G., Palm Bay, FL
Thank you for a very professional work experience through out this transaction.
Ruben M., Wellington, FL
"You have earned our loyalty!"
I have purchased several luxury vehicles over the last ten years and have never received the quality of service your dealership provided.
Todd L., Melbourne, FL
"Finally landed a hassle free buying experience!"
Nothing but positive things will be heard from me regarding Mercedes-Benz of Melbourne.
Chris R., Melbourne, FL
"I wanted a Benz"
Mr. Zentgraf was very professional polite and patient with us. My husband is really hard to please and he was quite happy with the service. Excellent customer service.
Hortense G., Malabar, FL
"Lease '08 Mercedes-Benz C350"
Hans is a fantastic listener to what was important to me in a purchase. Always available and patient to answer my questions. Definitely went the extra mile to put me in a vehicle I liked and could afford. 5-Star service. Sales & Finance Staff: Terrific & Knowledgeable.
Megan H., Merritt Island, FL
"2008 Mercedes-Benz C300"
Very pleasant and personable salesman! So informative & knowledgeable would recommend him to others.
Lindy S., Debary, FL
"Great experience as always"
Great experience as always. I have been involved in buying 5 vehicles from you in the last 12 months, very happy.
Alan D., Melbourne
"I received a good deal"
Tony Power was a pleasure to work with. I walked away feeling like I received a good deal.
Vicki F., Centereach, NY
"Pick up my '08 Porsche Carrera"
Throughout the course of the negotiation and purchase I received perfect & efficient professional services. Attention was given all details - this is something you don't encounter very often.
Ruben M., Wellington
"Very kind and attentive"
Not pushy at all! Very knowledgeable about Porsche. Horst would tell me the truth about whatever I asked. I would recommend him highly - you have a good one!
William P., Winter Park
"'05 Mercedes-Benz C-230"
Mercedes-Benz of Melbourne exceeded it's reputation of excellence. Hans is terrific!
Peggy B., Melbourne, FL
"Leasing New '08 Mercedes-Benz"
Our salesman was very helpful & assisted with all our needs. He went above and beyond to make sure we got everything we desired.
Mitten R., Vero Beach
"Professionalism & Great Service..."
We appreciated the professionalism & great service we received on our last visit to your dealership. Everybody was helpful and took their time to make sure the deal we were making made us happy. This is why we continue to buy from your dealership. Thanks again! It's a pleasure doing business with you.
Cynthia K., Melbourne Beach
"Fair Pricing on New Car as Well as Trade"
Excellent customer service. Fair pricing on new car as well as trade. People at this dealership - sales and service departments - are all top professionals.
Jewel M., Merritt Island
"The best ever!"
I have had your company take care of my vehicles since 1995... that's 4 Mercedes-Benz', an Audi A6, and an Acura... this is the best ever!!!
Charles C., Melbourne, FL
"My interests are of utmost importance"
Adam Pinson is THE BEST service advisor I have ever had. He is always courteous, friendly, and professional. He is always willing to accomidate any reasonable needs, and makes me feel like my interests are of utmost importance.
Thomas S., Indialantic, FL
"I came from the Orlando area"
I came from the Orlando area looking for an Audi. Hans was very pleasant & informative and educated me on features I never before knew existed on an Audi. He honestly & willingly compared and contrasted pre-owned v. new, and even assisted with choosing a color. When I got my new car, he updated me on every feature of the car, so when I came to pick it up, it was as though I knew the car inside out. This experience more than justified the more than 150 miles round trip I made to do business with YOU.
Allan A., Casselberry
"I'll be back"
This is the fourth car I have purchased from you, and based on my experience so far, I will be back for the fifth.
Christopher R., Grant, FL
"I bought another because of your service"
This is my second Mercedes-Benz. I bought the last one up north. The only reason I bought another was because of the service I have received from your dealership. Your service is far better...
Petra P., Palm Bay, FL
"Mercedes-Benz of Melbourne is a class act"
We flew into Melbourne on Thursday for a brief meeting on Friday, and visited Mercedes-Benz of Melbourne on our way to dinner. George Rabine was such a great salesman that we took a test drive and negotiated a deal before dinner. We then cancelled our return fight and took a two-day road trip back home - a great memory! Mercedes-Benz of Melbourne is a class act.
Harold M., Rochester, NY
My car was in the shop for a number of days. Wesley called me at least twice a day with updates. He is a great asset to your company; he seems to genuinely care. The next time I am in the market for a new car, your dealership will be number one on my list.
Suzan C., Merritt Island, FL
Frank Randolfi, Mitch Hazlett, and Gus Becce were excellent. The whole deal was handled in a very pleasant way.
Muzaffar S., Melbourne, FL
Adam is a big asset to your company.
Kenneth F., Melbourne Beach, FL
"Many good employees"
Thanks for all your help with my new car purchase. Raoul got us started and Horst really went above and beyond by making sure the car was in great shape and that I knew how all the controls worked.
Dave R., Apopka, FL
"Not the typical car buying experience"
We are truly impressed by your entire staff. It was not the typical car buying experience...your organization is like dealing with family, which is very untraditional. You will have a customer for life!
Mel M., Melbourne, FL
"Professional Service Department"
Jennifer and the other service advisors are extremely professional.
George T., Viera, FL
"I love my Porsche C2!"
I continue to enjoy my beautiful C2 and I have thoroughly enjoyed the service I get from your dealership. Andy is very nice and helpful at all times. It is a real pleasure!
Patricia P., Palm Bay, FL
"Outstanding service advisors"
Jennifer is a saint! She is the best!
Larraine W., Merritt Island, FL
Adam is always very attentive. Robert and Malcom were very prompt with picking me up and dropping me off. Also, Hal Martin called to follow up to see if everything was taken care of in the service department. Great job!
John C., Satellite Beach, FL
"Second car with this dealership"
This is our second car with this dealership and the same salesperson, Gary Potter. He is competent and professional. We would always like to deal with him.
Robert P., Melbourne, FL
"An outstanding experience"
Adam was very helpful and handled our service/repair tasks smoothly. An outstanding experience compared to what we have seen at another Mercedes Benz store to the south of Vero Beach.
Arlene O., Vero Beach, FL
"Everyone involved was informative"
Everyone involved in the process of having my car services was friendly, responsive, informative, and eager to help; from the moment I pulled into the dealership until I left.
Matthew D., Cocoa, FL
"Professionalism, Courtesy, and Friendship"
Each and every time I'm there, my Mercedes-Benz Service Rep, Adam, has shown me the utmost in professionalism, courtesy, and friendship. I recently retired from the US Secret Service and during my career have experienced very few as Adam. He shows his concern, care and responsibility every time. People of his caliber are appreciated in your dealership. Thank you!
Andrea H., Melbourne, FL
"A Rewarding Experience"
It is rewarding to associate with a company who "cares" about their customers...specifically, Randy Weber. He conducted himself in a very professional manner and was committed to making my purchase very satisfactory. You have earned my business!
Barbara L., Indialantic, FL
Your dealership provides friendly service to customers, whether dealing directly with someone or simply walking through the showroom. Among all of the dealerships I have dealt with in the past 30 years, yours is by far the most friendly and attentive to detail. Your great service is recognized and appreciated.
William C., Melbourne, FL
"Great Car Buying Experience"
Your entire staff has been so very professional and genuinely kind to us. Kudos to you! Everyone has made an effort in making us feel as though we just bought the most expensive Porsche ever made.Thank you for such a great car buying experience.
Jamie D., Melbourne, FL
"Service Is Second to None"
This is probably the best dealership in the entire area. Their service is second to none. The service I receive from this dealership is better than the Rolls Royce dealership, which I actually traded for my Mercedes...I won't be changing back!
Martin G., Cape Canaveral
"Professional Sales Staff"
Courtney Pryor's professional attitude sealed my deal !!! Many thanks.
Sandra F., Rockledge
"Everyone Was Great"
Jen in service was great, the gentleman who greeted me was great, in fact everyone was great! I will keep bringing my Mercedes back to your dealership!
Sabine H., Indialantic, FL
"An Absolute Pleasure"
Tony Power was everything I could have hoped for and tended to my every concern immediately, thoroughly and thoughtfully. I do not like dealing with "salesmen" however Tony made it an absolute pleasure. He is without a doubt the best salesman I have ever dealt with when buying a car.
Tony F., Evanston, IL
"Professional and Thorough"
Thanks to Adam - he's professional and thorough. He made sure every concern was addressed, made us comfortable, and did the follow through to satisfy our questions regarding our other Mercedes.
Ron B., Melbourne, FL
"Excellent Sales Rep"
Doug Brown delivered the car and explained everything & answered all of my questions. He followed up and we look forward to doing business with him in the future.
Timothy G., Longwood, FL
"A Pleasure to Work With"
Hans is very helpful & knowledgeable and is a pleasure to work with.
Setu D., Vero Beach, FL
"Horst Made it Easy for Us"
Horst did excellent work in helping us obtain a Porsche 911 - which has been my dream for 40 years. By cancelling an order made in 1967 for a '68 911 in order to buy an engagement ring, a Karmann Ghia convertible, and a honeymoon; I had to wait a long time to get a 911. Even my wife is excited! Horst kept us in the game and made it easy for us. He is the best salesman I have ever bought a vehicle from. He even came to the PCA picnic! Thanks again!
Pat E., Titusville, FL
"Easy and Effortless"
Hal made the process easy and effortless. He is knowledgeable and personable. The lounge is lovely and we like the valet service.
Martin M., Vero Beach, FL
"Great Sales and Service"
It's always a pleasure to come to the dealership. Courtney in sales is great to work with!
Edward A., Indialantic, FL
"Great Salespeople at Mercedes of Melbourne!"
I was looking around, as I always do, but the new deal with the numbers made me decide it was time to buy a Mercedes. Randy Weber has been an excellent salesman and friend. I always come in and he's extremely courteous and flexible. Doug Brown's enthusiasm and charm are right on the money. I'm very thankful to have such great salespeople at Mercedes of Melbourne!
Carlos G., Palm Bay, FL
"On Our Third Mercedes From MB Melbourne"
Doug Brown has been working with me in finding the perfect car for a year now! He stayed in contact with my wife and I on the phone and by email - outstanding customer service! It is our third Mercedes from this dealership!
Phillip G., Merritt Island, FL
"We Will Definitely Come Back!"
Doug was exemplary. He took the time to show us a variety of vehicles that would suit our needs. He kept us informed via emails and showed great patience. We felt completely comfortable with our purchase - we will definitely come back to purchase our next car!
Sandra W., Merritt Island, FL
Hans was very helpful in obtaining the perfect Audi. He was also very knowledgeable about all of the vehicle's great features.
Angela O., Merritt Island, FL
It is very easy to do business here!
Travis Y., Orlando, FL
"Friendly and Responsive"
Tony was low key, friendly, and responsive. I appreciated his soft approach. Very professional.
Mark P., Vero Beach, FL
"Exciting and Positive"
I was speaking to Frank about the possibility of buying a convertible. He was always so nice, very understanding and patient with my decision process. We came to the dealership and were greeted by Randy. He was bright and energetic, and thorough in his knowledge of the cars we were considering. Dan D., Dan C. and Tosh took care of the paperwork and we were thrilled to drive home in our new convertible! The whole experience was a pleasure. The atmosphere of your dealership is exciting and positive. Your staff is professional, knowledgeable and handled us with great respect and kindness. We enjoyed the time we spent there with them - we are beyond satisfied with our experience and look forward to future business. Thank you!!
Maureen B., Cocoa Beach, FL
"Courtney is an Asset"
Courtney has been excellent, and his competent and pleasant nature brought me back to him for all my car needs. I will likely talk to him for my future car needs as well - he is an asset!
Sirnivas P., Viera, FL
"A Great Weekend I'll Never Forget"
Thank you for your generous support of the Porsche Club Racing Event at Daytona Speedway. It was a great experience and I truly appreciate your support. Thanks for a great weekend I will never forget.
Walt H., Germantown
Buddy called me after the Porsche Car Club Rally that Porsche of Melbourne hosted. He stayed in touch and kept me informed of the inventory - he even showed me all off the car's features and let me enjoy a nice test drive to get to know the car.
Brian R., Melbourne, FL
Andy did a great job for me and I'm very satisfied with the service!
Al W., Vero Beach, FL
"Horst is great to work with"
Horst is very knowledgeable of his product and has a great personality. He was great at helping me through the buying process.
Gary K., Melbourne, FL
"Fair Deal and No Hassles"
Christian is very professional, gave courteous service, made a fair deal, and there were no hassles. He and his sales manager were very helpful and attentive, and we will buy another car here!
Oscar Melian, Miami, FL
"Salesman was a pleasure to work with"
Mitch Haslett deserves all the credit and commission in this deal. he has a follow-up system that is remarkable and MB Melbourne is very fortunate to have Mitch representing the dealership. Don't lose him!!
Robert N., Vero Beach, FL
"Very Happy Mercedes Customer"
Our overall experience here was carried out just the way you would want as a Mercedes customer.
Cynthia H., Melbourne, FL
"Leased a NEW 2009 C300!"
I leased the car of my choice! It was a pleasant experience working with Doug Brown. He was very helpful every step of the way. I am very much satisfied and thank that Doug is doing a great job.
Ismail T., Rockledge, FL
"Improvements Have Been Incredibly Positive!"
Since you've taken ownership and management, the improvements have been all incredibly positive! Specifically your service area, and even more specifically with Jennifer Carroll. In every instance, she has been professionally courteous and helpful, always with the customer in mind. She's a credit to your operations and to Mercedes. Please keep up the excellent, professional work.
Michael C., Cocoa Beach, FL
"I just love my Mercedes!"
Jennifer Carroll is awesome. Service fixed my problem and even washed and waxed my car! As I was leaving, they even treated me to a bottled water. She is a true professional. She's kind, courteous, and responds quickly. She is everything that Mercedes stands for.
Mary M., Cocoa Beach, FL
"Outstanding and Generous Service Department"
I had a problem with my car and even though I had extended warranty, the company refused to pay part of the repairs. I was horrified. Your Service Manager, Richard, helped me and absorbed some of the cost. I feel like he has gone an extra mile to keep a customer satisfied. I personally could NOT have paid for the repairs. He needs to be commended for his outstanding service. Many thanks.
Rama R., Melbourne, FL
Both maintenance and service has improved on each new visit. I appreciate the loaner vehicles at each visit, and I hope the improvement continues. Keep up the hard work! Dermot made the transaction effortless...by far the best car buying experience to date!
Derek K., Port Orange, FL
"Came in Just Shopping"
Frank was friendly, approachable, easy going and knowledgeable. He gave us no pressure and took the necessary time for a Q&A. Randy is always kind and friendly and sold us our first ML.
Joseph & Viviana C., Rockledge
"I'm a Regular"
It's always pleasant to stop in at Porsche of Melbourne and see what's new. Horst is always friendly and helpful and knows Porsches inside and out. On this particular occasion he made me "an offer I couldn't refuse" and I bought a car!
David B., Massena, NY
Horst was very pleasant, straightforward and knowledgeable. It was a very satisfactory transaction.
Baldwin T., Dagsboro, DE
"Picked MB of Melbourne over Orlando and Miami!"
I drove to Miami and Orlando to check prices, but I came back to MB of Melbourne specifically to deal with Courtney Pryor again. He makes sure "every detail" is attended to.
Jeff G., Melbourne, FL
Until recently, we've been customers at another dealership and were unhappy with their dealings. Today's experience at Mercedes Benz of Melbourne was very good and efficient.
Rebecca R., Vero Beach, FL
"Our Transaction was Excellent!"
Dermot was the ultimate professional. He was very thorough and knew all aspects of his products. Our transaction was excellent! One of the easiest purchases ever!
Gevonne B., W. Melbourne, FL
"Fast and Friendly"
Very knowledgeable, very friendly! Easy to work with, didn't take too long.
William P., Merritt Island, FL
"I'm a Happy Customer!"
Adam has always taken care of me in service. He can answer any question and has taken care of me as I've been looking into a Sirius radio module. Adam is an asset to you and your service department! - A Happy Customer
James P., Melbourne, FL
"The New Lounge is Nice!"
This is much improved over previous ownership! I stopped coming for service due to problems and poor customer relations years ago...keep up the good work!!
Ben S., Indialantic, FL
"A Pleasure to Deal With"
His service was excellent, courteous, informative, direct, and interesting. I classify Frank as one heck of a good salesman.
Barry A., Sebastian
Courtney is very professional, knowledgeable, positive, and it is great working with him.
Gerald W., Merritt Island, FL
We greatly appreciate doing business with Courtney!
Jeffrey F., Vero Beach, FL
"Beyond our expectations"
I had the fortunate experience of working with Hans to purchase my Audi. He went far beyond my expectations!
Alan H., Winter Park, FL
"Excellent Service Department"
I decided to come in for a new car because of the service department. I had an EXCELLENT experience with service. Hal Martin was my salesperson and is extremely knowledgeable and thorough in his presentations. I have been to your competitors and chose to buy at Mercedes of Melbourne because of the excellent service department and representatives like Hal.
Michael Q., Vero Beach, FL
It was a pleasant experience, no pressure, and we actually enjoyed the transaction!
Karen S., Melbourne, FL
"2009 Audi A4!!"
Excellent experience!!! Very pleased with the entire purchase. I would recommend this dealer to friends and family.
James J., Orlando, FL
"Purchasing was truly a pleasure"
Typically buying a car is a high-stress, frustrating experience with unnecessary game playing at the dealership. Purchasing this pre-owned convertible (my first pre-owned) was truly a pleasure. Everyone I came into contact with at the dealership was a true professional. At no time did I feel my interestes were subservient to closing the deal. It is rare in this world today that customer services are placed high on the list of to dos for employees. Your dealership excels. Thank you.
Laura S, Sebastian, FL
"Came Back to Buy Another"
Horst was enthusiastic and knowledgeable, which made for a pleasant transaction. We came back because of our previous buying experience here.
Baldwin & Sara T., Dagsboro, DE
"Truly Exceptional Service"
It was a very satisfying experience - I love my car!
Sybille L.,Vero Beach, FL
"Members of the Porsche Club"
Horst was fantastic! The car was perfectly prepared for delivery and every concern was addressed. We are happy to give you the business since you give so much to the Porsche Club! Thanks!
Michael & Deborah M., Daytona Beach, FL
"Everything went nicely"
The sale was smooth from beginning to end. Customer service skills were excellent; very knowledgeable of the vehicle; courteous; professional; and prompt.
Ernesto M., Sunrise, FL
"This Is My Second Great Experience!"
Hans was very helpful and patient in finding my car, which was difficult to locate. I am very pleased - and this is my second favorable experience!
Jess G., Ft. Pierce, FL
I have been a loyal customer to a Jacksonville dealership for the past 15 years and have totally enjoyed the buying experience at Porsche of Melbourne, due to Horst's straightforward, professional, and sincere style and approach. I am looking forward to doing more business transactions in the future!
Steven J., St. Augustine, FL
"Adrienne is Excellent!"
I highly recommend Adrienne Anderson - she's very professional and courteous, which makes her an excellent salesperson!! Pleasure!
Stephanie B., Palm Bay, FL
"Horst Is One Of The Main Reasons I Came Here"
Horst is a very professional and pleasant person to deal with. He has impressed me with his knowledge and honesty, and he is an excellent representative of your company. I had three possible dealerships to choose from and Horst is one of the main reasons I chose this one.
Donald S., Vero Beach, FL
"2009 Mercedes CL550"
Horst Seibert was well informed about this vehicle. He was very professional and extremely thorough in his presentation. If not for Horst, we would not have purchased the vehicle from a dealership in Melbourne.
Dean K., Palm Harbor, FL
"2009 Porsche Sunrise to Sunset Rally"
I want to thank you and Porsche of Melbourne for your generous support of the Sunrise to Sunset Rally and the local Porsche Club of America regions. Every event I have attended that Porsche of Melbourne was involved with has been an outstanding success. Your involvement with PCA and other community projects demonstrates why you are a Premier Porsche Dealer. Your support of the driving event gave many non-stick-shift women the opportunity to fully enjoy the Porsche driving experience. I'm sure it will influence future buying decisions. All I heard this weekend was, "WOW, Porsche of Melbourne did all this for us!"
Thanks again for making a fun weekend a weekend to remember.
Bill D., FL Citrus Membership Chair
"2009 Porsche Sunrise to Sunset Rally"
I just want to thank you for hosting a great event. My wife and I had a terrific time and wanted to let you know. I didn't think you could beat last year's event, but you did. We really are enjoying the Carrera Cab we bought from you following the 2008 Rally and look forward to a time when we can repeat that buying experience.
Dave R., Citrus Region Porsche Club of America
"2009 Porsche Sunrise to Sunset Rally"
Thanks very much to Porsche of Melbourne for sponsoring the event last weekend. If I am ever in the market for a new Porsche again, I won't hesitate to pay you a visit. Everything about the weekend was first class. Thanks again.
Mike D., Porsche Club of America Member
"2009 Porsche Sunrise to Sunset Rally"
Good show, great job on everything!!! Porsche of Melbourne made this an excellent event; thank you very much. I certainly will keep you in mind when it comes time to trade; we heard many good things about your store from Space Coast PCA members.
Thanks again for a job well done.
Carl L., Porsche Club of America Member
"White Glove Service"
Having recently bought a new Porsche Turbo Cabriolet, I had the wonderful privilege of working with Joe Adams, which was nothing but a delight. The friendliness, courtesy and kindness shown by Joe is exemplary of the white glove service one would expect and hope for when buying a car of this nature. You should be so proud and honored to have a sales manager of Joe's fine caliper. My wife and I were both overwhelmed by the amazing professionalism your entire team displayed along with their many smiles. I buy a new car every two years, and look forward to my relationship with your team, as I know you will continue to have me as a customer on a regular basis in the future.
Mitchell G., Hillsborough Beach, FL
"Gary is Great!"
Gary Potter was very knowledgeable and helpful with our buying process!
Kim & Douglas J., Winter Springs, FL
Fernando Lopes, Ed Sears, and the whole staff did a great job. Thank you!
Philip L., Indian Harbour Beach, FL
"Making Things Happen"
In a recent conversation with an associate, he mentioned he was in the market for a vehicle. He said he and his wife love my GL320 and would like to find a used one to purchase. I told him that if there is one out there, your dealership will make it happen for him. Thanks so much for your generosity throughout the entire community. It is so valued and truly makes people want to be your customer and those that already are proud to be associated with your dealership.
Holly B., Indian Harbor Beach, FL
We were most pleased with the overall service and customer relationship. Mr. Collinet and Mr. Potter were superb in how they handled this whole transaction. We will not hesitate to do business with this dealership in the future.
Robert H., Litchfield, CT
"Restored My Faith In Car Dealers"
I purchased an Audi Q5 with the help of Dermot Daley. I must say that it was, without a doubt, the best car buying experience ever! When I first spoke with Dermot on the phone, I told him that I had lost all faith in car dealers. He totally changed my mind. The professionalism, courtesy, knowledge and service were outstanding. Thank you Dermot!!
Lisa B., Eustis, FL
"Straight Forward, Honest & Sincere"
Frank did a super job, he was honest, sincere, and made me feel welcome. Normally, I would rather have a root canal than buy a car. This transaction was straight forward with no tricks or gimmicks. Well done!
Paul M., Melbourne, FL
"Always A Pleasure"
I've been dealing with this dealership for over 10 years and it is always a pleasure. Hans was very accommodating through the test drive and financing discussions. Plus, the Porsche Service Department is great!
Christopher C., Melbourne, FL
"Best Service Anywhere"
Horst is the BEST sales manager! This is my fourth Porsche from him. Porsche of Melbourne has the best service ANYWHERE!
Robert B., Vero Beach, FL
"Purchased Certified Pre-Owned SUV"
The deal went well, and everyone was happy with the final decisions. The sales representative, Dylan, was knowledgeable about the vehicle and a very nice, pleasant individual. He gave us the information we needed to make the purchase.
Douglas & Corazon N., Satellite Beach, FL
"Couldn't Be More Pleased"
This was our second new Mercedes-Benz purchase from Mercedes-Benz of Melbourne; we couldn't be more pleased.
Laureen R.,Melbourne, FL
"A Truly Outstanding Job"
My service advisor, Matt Ewert, is superb and is doing a truly outstanding job. I have no complaints with Mercedes-Benz of Melbourne, they know how to treat customers very well.
Andrew S., Melbourne, FL
The best experience! Everyone was extremely helpful and diligent. Superior service!
Tracee M, Melbourne Beach, FL
"Randy Weber Was Just Super"
Randy Weber was just super. I have no unresolved questions, and I will buy another car from this dealership and salesman.
Christopher M., Melbourne, FL
"Adrienne Anderson Is Wonderful"
To Adrienne: I just wanted to say THANK YOU again for ALL your assistance in the process of purchasing my new vehicle. I just love it and I thank you for being so patient and so understanding during the process. Your professionalism and courteous ways made for a smooth sale and a pleasant experience, and it was my pleasure doing business with AUDI once again. I wish you continued success in your future with AUDI and hope your wonderful personality deems you with good luck now and always. Again, my sincerest thanks.
Ann Marie S.,Vero Beach, FL
"I Love Every Experience With This Dealership"
I brought my car is for service, and had a truly great experience. I love every experience so far with Mercedes-Bemz of Melbourne. This dealership really knows what it's all about, and that's exceptional service.
William R., Rockledge, FL
"Very Pleased With Service"
You have a really great dealership. We are very pleased with the maintenance system, and you resolved a problem we have had for some time with ease and friendliness.
Alfred W., Vero Beach, FL
"Adam Pinson Is Friendly, Informative, Sincere, and Knowledgeable"
This was my first trip to the dealership with my E350. I was greeted by Adam Pinson. Within minutes, I felt comfortable in dealing with him, and he had earned my trust. Adam was friendly, informative, sincere, and knowledgeable. He is definitely an asset to your dealership and to the Mercedes-Benz reputation. I am thrilled to own a Mercedes-Benz, and be treated the way I was yesterday ... thank you!
Jesse G., Indialantic, FL
"It's Because Of The Dealership That I Return With More Business"
Just wanted to say that Mercedes-Benz of Melbourne is a great place to visit. The sales staff (Horst and Gary) are wonderful; and service - when needed - with Trish, Andy, and Mandy couldn't be better. Shay has really improved my perception of car dealers and how the customer should be treated. It's because of the dealership - not necessarily the vehicle - that I continue to purchase Mercedes-Benz products.
Alan D., Melbourne, FL
"Top Notch Team"
I am extremely pleased with my Mercedes-Benz service... it's really great! Adam Pinson is my service advisor - just superb! Jim is my mechanic - terrific! Without a doubt, the service manager runs a top notch team!
Paulette Z., Melbourne, FL
"Hans Is Exceedingly Professional & Kind"
Hans was exceedingly professional and kind. He was extremely competent at pre-qualifying me and showing me the right car for my budget. His gentlemanly approach was emphasized even more so after dealing with the sales people at my last dealership (a VW dealership), of which I was a customer for 7 years. I look forward to a long automotive relationship with Hans and Audi. Thank you very much!
Melissa G., Rockledge, FL
"Above & Beyond"
Horst is very courteous. He kept us informed throughout the process. He went above and beyond, and is a great representative of the dealership! He made us feel welcome and at home.
Elizabeth & Michael C., Windermere, FL
"Exactly As Promised"
Horst did exactly what he promised, and therefore I am very pleased.
Nicholas G., St. Simons Island, GA
"I Would Recommend Terry Murphy To Others"
Terry Murphy was extremely courteous; really, there was no pressure. I believe I received good service and I would recommend Terry to others.
Dave R., Orlando, FL
I found experience very pleasant. Low pressure. Terry was very helpful with first phone contact and up front about prices. Much more open of a process than purchase of prior Porsche in Orlando.
Howard S, Orlando, FL
"Buyers at Ease"
Terry has a wonderful personality that prospective buyers enjoy doing business with. He's well versed in his product knowledge. He makes a buyer feel at ease and the transaction is a pleasant endeavor.
John E, Merritt Island, FL
Overall, Horst was extremely helpful and very attentive. If it was not for him, I might not have bought this car.
Colleen D, Merritt Island, FL
I test drove several cars with Terry for a couple of months before I purchased the Lexus sight unseen; just Terry's word that I would be happy with the car and enjoy it. Terry delivers, what he tells you he will do, he wil do it. Terry's word is as good as gold. I am very happy with my newly purchased car. This was a stress free, easy going, well organized, first class experience. Terry Murphy and Joe Adams are an asset to your dealership. I cannot wait to hear from Terry when he finds the right car I want to purchase for my older son; and his younger brother is only 2 years from getting his license also! Kudos to Terry, Joe and your dealership!
Lino G, Port St Lucie, FL
Terry was very highly recommended by a friend. Based on that recommendation, we drove 2 hours to meet Terry. He was an outstanding representative of the Porsche product. Terry knew the product line and spent a great deal of time making us comfortable with the car's many features. Terry was the consummate professional. We will continue to deal with Porsche of Melbourne because of the care Terry gave us.
Jennifer H, West Palm Beach, FL
"Surprises around every corner"
Horst was great. He helped me surprise my husband with a new Panamera for his 60th birthday. He made the whole car buying process fun and effortless. He delivered the car for me to the party location with a big bow for the surprise of a lifetime. I would buy again from Horst and Porsche of Melbourne. Salesman Terry M also participated in taking my husband for a test drive, even though he knew I had already ordered a car from Horst. He was great and helped keep the secret from my husband.
Ralph R, Rockledge, FL
"World Class Helpfullness"
Excellent experience. Terry is world class at helping the customer. Very pleased!! You have a great guy. He represents the dealership very well.
Pamela D, Merritt Island, FL
"Professional and Respectful"
Mr Murphy was professional and respectful in his dealings with us. We could trust him. We strongly recommend Mr Murphy and will certainly return to him when we are looking for our next car.
Sandra W, Ft White, FL
"A Great Referal"
We refer our friends to your dealership, because we are made to feel like we are the only customer you have. Thank you for taking such great care of us.
Bonita E, Melbourne, FL
Truly a great experience and love every experience so far with Mercedes Benz of Melbourne. This dealership really knows what they're all about, and that is exceptional service.
William R, Rockledge, FL
This was my first trip to the dealership with my E350. I was greeted by Adam. Within minutes, I felt comfortable in dealing with him and he had earned my trust. Adam was friendly, informative, sincere and knowledgeable. He is definitely an asset to your dealership and to the Mercedes Benz reputation. Please extend my appreciation to him. I am thrilled to own a Mercedes Benz, and be treated the way i was yesterday... thank you!
Jesse G, Indialantic, FL
You have a really great dealership. We are very pleased with the maintenance system, and you resolved a problem we have had for some time with ease and friendliness.
Alfred W, Vero Beach, FL
"Made to Feel Special"
I would like to thank all the folks for an excellent experience to include Ed and Terry, whom did whatever was necessary to make sure we felt special!
Jack T, Cocoa Beach, FL
"Wonderful Sales Experience"
Horst was great. We found the car online and Horst came in on a Sunday to meet us. He was most professional and very knowledgeable. He made me feel completely comfortable with the car and with every aspect of the transaction. He is a wonderful salesman and an asset to your business! I was prepared to buy in Orlando, where I live, but Horst's complete competence made the sale here.
Douglas G, Windermere, FL
"Strong and Excellent"
The team at the dealership remains strong and excellent. We enjoy the entire experience from ordering to delivery. Buddy is our favorite salesman. He makes us feel special and really caters to our needs. The entire transaction feels effortless.
Dr. Ian F,Vero Beach, FL
Gary and Courtney were excellent. Friendly Service. No Hassles. No Pressure. Pleasure to deal with compared to other dealers.
Wendy & Carsten P.,Titusville, FL
"Purchasing a Porsche"
Rep was honest, courteous and knowledgeable of the product.
Sharon R,Sanford, FL
Dylan was friendly, professional. Good follow up without being overbearing. Buddy was thorough on delivery. Very professional.
Brian F.,Vero Beach, FL
I wanted to thank you and Shay for treating our group to dinner. It was a wonderful evening, and all of our friends were most impressed with the hospitality. All the information you provided and the research you did over the weekend was very appreciated. It is easy to see why Porsche of Melbourne is a Premier Dealer!
Terry worked with me over the phone which was no pressure but very informative. When I arrived after a 3 hour drive, there were no surprises, everything was as per phone call. Easy transition! Thanks!
Kenneth S,Bradenton, FL
Very good experience so far - very informative session with Gary. Hal remembered my husband after only one visit! Treated a woman customer equally with the man!
Mike & Jane S,Stevensville, MD
I purchased a new Porsche on Saturday from your dealership. I want to take this opportunity to say this was absolutely my most enjoyable experience in purchasing a car. Your facility is first class and my sales representative Dermot A. Daley was simply outstanding. He went above in service! Knowledge, polite, and professional. I personally ran him around test driving multiple cars.. nothing was a bother to Dermot. His courteous service speaks well for your dealership and I look forward to a long service relationship.
Please recognize Dermot Daley for his excellence.
Mike B.,Melbourne, FL
"Responsive and Helpful"
From the first phone conversation, Horst has been excellent. Smare. Responsive. Helpful. He researched available similar cars to the one i built on the computer, have great advice about delivery issues, and was wonderful at keeping in touch in the months it took to build the Cayman. Excellent service!
Karen T.,Miami, FL
It was a pleasure dealing with Horst, his professionalism exceeded my expectations. He is a keeper!
Dr. Micheal B,Indialantic, FL
"Comforable and Confident"
My husband and I just wanted to reply to let you know what a great experience we had with Randy. Neither of us had owned a car for over a decade, and Randy took the time out to explain everything to us in great detail and made us feel comfortable and confident in our decisions. We felt very taken care of, never pressured, and really appreciated that. We can't thank him enough!
Paulette R.,Melbourne, Fl
Thank you so much for the outstanding experience we have when dealing with your establishment. Our most recent purchase of the GL350 is our 3rd, along with a 2009 S550 and the 2008 GL450 we traded in. Our excellent experience is the result of the exceptional employees you have selected to deal with your customers. Mr. Gary Potter was the sales representative for each of our 3 purchases and is very competent, knowledgeable, personable, respectful and accommodating in every respect. we would definitely look for Gary in the event of any future deals.
In addition to having excellent products to attract business, the service department with 2 of the very best service representatives that we have experienced in 53 years of auto ownership, serve you very well in retaining and attracting customers. Patricia and Jennifer are simply at the top of their class and provide the customer with assurance that repairs and corrections will be done correctly. they are respectful of the customers time and inconvenience and provide alternatives and real support to make a trip to the shop as pleasant and successful as possible. we appreciate these two professionals and they are a major attraction for our purchasing MB products at MB of Melbourne.
John & Kathy L,Melbourne, FL
Horst is our salesman of choice. Has always taken very good care of us. Pleasure to deal with. Couldn't think of dealing with anyone else - Horst or POM!
David & Mary O,Cocoa, FL
"Rated a 12!"
Everything about my car purchase was exceptional- I'm hoping the survey offers a number system from 1-10 so I can rate my experience a 12! Dave Jenkins is a wonderfully skilled professional with a warm, low key attitude hiding a really competitive nature! He and Joe changed my entire thought process and put me in a new car instead of the used one I wanted. A real credit to your organization - how could I not take the terrific deal he offered on a new car instead of a used one?!
Make it a great day - you are a great team!
Julin L,Space Coast, FL
"Made buying fun!"
Instead of purchasing a "low end", $35,000 Mercedes, I felt like I was spending $80,000. Everyone was exceptional. I can't wait to get the urge to buy another one! I took my Mercedes in for service, saw a used GLK in the parking lot, thought it looked nice, but I didn't need a new car (or really, the used one for that matter!), but Dave Jenkins made buying fun!
Julin L,Space Coast
Courtney was extremely helpful and thorough in his explanation of the new car. He was at all times courteous and professional in all the dealings with me. I will ask for him when i am ready to buy my next car!
Thomas K.,Maitland, FL
"Honest and Fair"
On behalf of my wife and myself, I would like to take this opportunity to extend our sincere thanks and gratitude to you; Scott Bloyd and your entire staff for your kindness, generosity and warmth we experienced as we came to purchase a vehicle from your dealership. To yo it may seem routine, because I believe that is your nature to be kind and warm towards others; but to us it was something that we do not experience too often. We were greeted by a gentleman outside the dealership with a warm smile; and he proceeded to take us in after introducing himself, and taking us to Scott with whom we had spoken the evening before. Scott greeted us with a big smile, and very patiently listened to what we wanted, and answered all our questions with honesty and fairness.
This is not a common practice today, and I can testify because you were the last dealership we came to. But I am blessed to say we were made to feel comfortable, welcome and were willing to buy a car whether we got the deal we were looking for or not.
Please do not change the way you do business; it is very refreshing to come to a place of business and fell as if you are home. Thank you. I also want to thank your staff who processed the paperwork also, they were friendly, offered good advice and showed genuine concern for their customers. I extend my thanks gratitude to everyone that helped making our car buying experience a memorable one.
Philip S,Vero Beach, FL
"No Task Too Small"
As a first time visitor to your establishment, the staff was most courteous and helpful. As a client myself along with my family members, we have had the opportunity to frequent a number of Mercedes dealerships over the years and by far the service advisor here was most welcoming. Mr. Greg Stuntzman maintained a demeanor of professionalism and charisma. He attended to every detail with no task too small for attention. He is knowledgeable, accountable, and perceptive to the client's needs as you are in the business of relationship management more than even automotive care. He is indeed an asset to your organization and I shall return as a result. Thank you for your kind attention.
Raj N.,Plantation, FL
"Outstanding and Professional Job!"
Your people did an outstanding and professional job! I would like to thank everyone involved during the sales process and John DiPalma in particular for his assistance and always professional demeanor. The entire experience was a pleasure and re assuring that there are still organizations such as Mercedes/Melbourne that still care enough to do their very best. My compliments to you and your management that know how to do business.
F. Baudo,Vero Beach, FL