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Hello, and welcome to Mercedes-Benz of Melbourne. I want to take this opportunity to thank everyone for their patience as we start forward on our journey. Our goal is to create an unparalleled car buying experience that puts the customer's needs first and results in a lifetime relationship with us. We will give customers access to the car industry on their terms and deliver this access through empowered and well trained employees who reinforce our mission daily.
To do this, we need constant feedback from you, our valued customers. I personally welcome any and all feedback whether it be in person, over the phone, or via email. What we are doing well, what we can improve on, or what you would like to see us do in the future.
Thank you all for your hospitality and patronage. I look forward to serving you for years to come.
Richard Suarez has been at Mercedes-Benz of Melbourne and Porsche of Melbourne since 2007, and has been "in the business" for 19 years. Since starting as Service Director, the Service Department has been recognized as the Mercedes-Benz Gold Level Winner for 2008 - Pace Setter, Service and Parts. He's also proud to be a part of continuing to carry on the Premier Dealer Award from Porsche that Porsche of Melbourne has won for five years in a row. Centered on customer satisfaction, the Porsche of Melbourne Service Department is first in the nation in customer satisfaction! Richard specializes in Mercedes-Benz vehicles and the Porsche brand, but has experience in other luxury brands. He was born and raised in Florida, and enjoys spending time with his wife and 3 kids.
Jason Brannam has been at Mercedes-Benz of Melbourne and Porsche of Melbourne since 2003, and has been "in the business" for 22 years. He has been dedicated to Mercedes-Benz for all of his 22 years and has spent 10 years with Porsche. As the Parts Manager, he can help you find the right part for your car - he recalls the hardest part he ever had to find was a time when a customer asked, "Can I buy the red thing next to the black thing under the dash?" When asked what model Mercedes-Benz they had, the customer replied, "It's a Benz." Jason can help any customer! On a personal note, he loves spending time with his family, hunting, fishing, motorcycles, and "making the deal."
Charles Kleinschnitz has been at Mercedes-Benz of Melbourne since March of 2007. He processes every pre-owned car on the lot to make sure they meet our high standards. He also oversees the lot organization and the overall maintenance and presentation of the building.