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Your Sales, Service, and Ownership Questions, Answered

There are a lot of questions that come up when you are buying or servicing a Mercedes-Benz. This page covers the ones we hear most, from the EQ electric lineup and Prepaid Maintenance to Sprinter service and pick-up and delivery.
Location and Hours
Where is Mercedes-Benz of Melbourne located? +
Mercedes-Benz of Melbourne is at 509 East NASA Boulevard in Melbourne, FL 32901, on the Space Coast just west of US-1. The dealership serves Brevard County and buyers from Palm Bay, Vero Beach, Cocoa, and the greater Central Florida region. For current sales and service hours, visit the hours and directions page.
Models and Features
What fully electric Mercedes-Benz EQ and Plug-In Hybrid models are available at Mercedes-Benz of Melbourne? +
Mercedes-Benz of Melbourne carries current Mercedes-Benz electric and Plug-In Hybrid models, including the CLA 250+ Sedan and AMG E 53 E 4MATIC. The EQ lineup has been constantly evolving, so availability of some models is subject to change. Browse current EQ and Plug-In Hybrid inventory here.
How does the Mercedes-Benz GLE compare to the GLS for Brevard County buyers who need a full-size luxury SUV? +
The GLE is a mid-size luxury SUV with seating for five standard, or up to seven with the optional third-row seat in qualifying configurations, a strong choice for most Brevard County families who want capability, refinement, and manageable dimensions. The GLS is Mercedes-Benz's flagship full-size SUV, longer and taller, with a more commanding rear-seat presence and three full rows suited to larger families or buyers who spend significant time in the second or third row. If passenger count and rear-seat comfort are the priority and size is not a constraint, the GLS justifies the step up. If most trips are two or three occupants, the GLE covers the need without the GLS's footprint.
What AMG models does Mercedes-Benz of Melbourne carry for performance buyers on the Space Coast? +
Mercedes-Benz of Melbourne carries AMG variants across the lineup, including AMG versions of the C-Class, E-Class, GLE, GLC, and performance-focused AMG GT models. AMG vehicles are factory-built performance variants developed by Mercedes-AMG GmbH, not dealer-installed packages, they carry the full Mercedes-Benz warranty and are maintained by the same factory-trained technicians at the Melbourne service center. Browse current AMG inventory here.
How does the Mercedes-Benz C-Class compare to the E-Class for Melbourne-area luxury sedan buyers? +
The C-Class is Mercedes-Benz's entry to the luxury sedan range, athletic, technology-forward, and sized appropriately for a daily driver along A1A or I-95. The E-Class is a step up in both size and standard feature content: a larger cabin, a wider range of standard driver assist systems, and a more formal character suited to buyers who cover more distance or spend more time in the vehicle. Both start with the same fundamental Mercedes-Benz quality and safety standards, the E-Class simply adds more room and refinement for buyers who want those attributes.
What driver assistance and connectivity technology is standard across the Mercedes-Benz lineup? +
Mercedes-Benz vehicles come standard with active brake assist, attention assist, lane keeping assist, and a reversing camera system. Higher trims and specific models add Active Distance Assist DISTRONIC, Active Steering Assist, active lane change assistance, and the MBUX multimedia system with natural language processing. MBUX allows drivers to control navigation, climate, and entertainment through conversational voice commands, a system that works in normal conversation rather than requiring memorized commands.
Service and Maintenance
Does Mercedes-Benz of Melbourne offer complimentary vehicle pick-up and delivery for service? +
Yes. Mercedes-Benz of Melbourne offers complimentary pick-up and delivery for service customers who cannot bring their vehicle in. The dealership's certified technicians complete the work and the vehicle is returned to the customer's location. This service is part of Mercedes-Benz of Melbourne's commitment to making ownership as convenient as the vehicle itself. Contact the service department to confirm availability and schedule pickup. Schedule service here.
What are the Mercedes-Benz service intervals and what does factory-scheduled maintenance cover? +
Mercedes-Benz uses the ASSYST PLUS intelligent service system to calculate maintenance intervals based on your specific driving patterns rather than a fixed mileage schedule. Your vehicle will alert you when service is due. The service team at Mercedes-Benz of Melbourne can walk you through what to expect at your first appointment. Covered items vary by service interval and include oil and filter changes, fluid level checks and corrections, brake inspections, and multi-point vehicle inspections. Learn about Mercedes-Benz service here.
What is Express Service at Mercedes-Benz of Melbourne? +
Express Service is a dedicated and comprehensive vehicle care program where two diagnostic technicians can perform a full service on your Mercedes-Benz in about 60-minutes. This service is available with or without a scheduled appointment. Learn about Express Service here.
Does Mercedes-Benz of Melbourne have a certified collision center? +
Mercedes-Benz of Melbourne supports a certified collision center through Platinum Werks Collision, which handles accident repairs to Mercedes-Benz factory standards. Using a certified collision center ensures the repairs are completed with the equipment, training, and approved parts the brand requires. Learn about the certified collision center here.
Does Mercedes-Benz of Melbourne service Mercedes-Benz Sprinter vans for commercial customers? +
Yes. Mercedes-Benz of Melbourne provides warranty service and parts support for Mercedes-Benz Sprinter vans, which are widely used for commercial delivery, medical transport, and fleet operations in Brevard County. The service center has dedicated Sprinter-trained technicians and access to Genuine Mercedes-Benz Sprinter parts. Learn about the service here.
Financing and Trade-In
Can I finance or lease a Mercedes-Benz through Mercedes-Benz of Melbourne? +
Mercedes-Benz of Melbourne offers a full range of Mercedes-Benz Financial Services options, including standard financing, lease programs, and service contracts. Fleet program pricing is also available for qualifying commercial buyers. Learn about financing options here.
Does Mercedes-Benz of Melbourne offer a military program? +
Yes. Mercedes-Benz of Melbourne offers a Military Program for eligible active duty, reserve, and veteran customers and their immediate family members. Learn about the military program here.
How does Mercedes-Benz of Melbourne come up with my trade-in value? +
Mercedes-Benz of Melbourne uses an instant cash offer tool to calculate a trade-in appraisal based on your vehicle information. Get your instant cash offer here.
About the Dealership
Can I book a test drive online at Mercedes-Benz of Melbourne? +
Yes. Mercedes-Benz of Melbourne offers online test drive scheduling through its Test Drive Experience page. You can reserve a test drive before visiting the dealership. Reserve a test drive here.
What dealership amenities does Mercedes-Benz of Melbourne offer? +
Mercedes-Benz of Melbourne's service experience includes digital status updates via text, allowing customers to receive progress notifications and pay online when the vehicle is ready, eliminating the need to wait in line at the service desk. The dealership's facility and amenities are designed around the Mercedes-Benz ownership standard. Learn more about the dealership's service experience here.
Does Mercedes-Benz of Melbourne offer a second delivery or technology orientation after purchase? +
Mercedes-Benz of Melbourne offers a post-delivery technology orientation for buyers who want to get fully comfortable with their vehicle's systems before relying on them day to day. Contact the dealership to arrange this after your purchase. Contact the dealership to arrange a second delivery here.
Still have a question?
The team at Mercedes-Benz of Melbourne is here. Browse inventory, schedule your next service, or reach out directly and we will get back to you.