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Mercedes-Benz VanCare
Ensure your vehicle remains capable of great performance by servicing your van with your authorized Mercedes-Benz Vans service center. Our certified technicians have the most up-to-date knowledge and technology so we can provide you with the highest quality service in the industry.
- Express Lane for faster service
- Done in about 90-minutes
- Savings on packaged services
Learn more about service options A, B, or single service options so you can choose the one that’s right for your timeframe.
Mobile Service by Mercedes-Benz
Mobile Service by Mercedes-Benz brings the expertise of your local dealership right to your doorstep. A factory-trained technician will come to your home or office in their mobile repair “shop”, with all of the approved tools and equipment to properly inspect and maintain your Mercedes-Benz. You can expect the same quality and care you receive at the dealership, while giving you back your valuable time. Schedule online, or call us directly!
Mercedes-Benz ServiceCARE
Protect your Van with a ServiceCARE product: With three levels of protection, the ServiceCARE products ensure your vehicles are always in top condition, reducing your service costs, minimizing your downtime, and maximizing your productivity.
Protection plans available:
- Extended Limited Warranty
- Complete
- Prepaid Maintenance
Roadside Assistance
As a Mercedes-Benz customer, you can enjoy the peace of mind that comes with having 24/7/365 access to on-call assistance.
Our Roadside Assistance Program can help with the following:
- Replacing a flat tire with a spare*.
- Delivering a jumpstart in the event of a dead battery.
- Providing 3-5 gallons of fuel if you run out.
- Arranging a tow in the event of a mechanical issue or accident.
If you need help, call 1-800-367-6372
*Flat-tire changes will require a heavy-duty portable jack capable of lifting 3,000-15,000 lbs, depending on vehicle style, modifications, and/or load. Dealers are responsible for ensuring technicians are properly equipped to provide these services.
Extended Limited Warranty Options
Enjoy peace of mind and continue to protect your van with an Extended Limited Warranty (ELW), which offers several attractive features:
- No deductibles or cumbersome claims processing
- No approvals required prior to repairs
- Repairs by factory-trained technicians utilizing high-tech diagnostic equipment
- Repairs completed with Genuine Mercedes-Benz parts
Sprinter Options
Protect your Sprinter past the expiration of your Limited Warranty.
Available Extended Limited Warranty options:
- 5 years or up to 100,000 miles
- 6 years or up to 120,000 miles
Sprinter service and warranty brochures: 2017, 2018, 2019, 2020, 2021, 2022, 2023
eSprinter
Protect your eSprinter past the expiration of your Limited Warranty.
Available Extended Limited Warranty options:
- 5 years or up to 100,000 miles
- 6 years or up to 120,000 miles
Powertrain Limited Warranty
Sprinter 5-year/100,000-mile warranty
Metris 5-year/60,000-mile warranty
Coverage for engine, transmission, axles, transfer case.
Limited Outer-Body Warranty
5-year/100,000-mile warranty
Protection for the outer, finish-painted, metal panels against corrosion and perforation for five years or 100,000 miles, whichever comes first. All panels are covered for three years regardless of mileage.
Basic Limited Warranty
3-year/36,000-mile warranty
Basic coverage for three years or 36,000 miles, whichever comes first. Excludes normal maintenance and wear items.
Collision & Repair
Accidents Happen.
And when they do, we’re ready to help. Though nobody can predict when an accident might occur, the Mercedes-Benz Certified Collision Program exists for one purpose — to provide you with a seamless and satisfying repair experience.
Your van will be restored properly — with Genuine Mercedes-Benz Parts and equipment, certified Mercedes-Benz technicians, and the high level of expertise you deserve.
Platinum Werks Collision Center
24 N. Harbor City Blvd, Melbourne, FL 32935
866-982-6122
Genuine Parts
The perfect parts for your van.
The Best Parts for the Best Vans
Mercedes-Benz Genuine Parts are manufactured for an exact fit and exceptional standard of quality to ensure your van maintains the premium performance Mercedes-Benz is known for.
The VanCARE Genuine Parts difference:
- Quality. Setting the standard for quality and reliability.
- Availability. All parts are stock and available on-demand or on short notice.
- Precise fit. Designed specifically for your van.
- Warranty. Your vehicle’s warranty covers your parts.
Redefining Value
All Genuine Remanufactured Parts meet the same standard of quality, reliability, and value as new Genuine Parts. With every core part you return to us, you save on disposal costs — an added benefit to you and your business.
The VanCARE Genuine Remanufactured Parts difference:
- Quality. Genuine Remanufactured Parts set the standard for quality and reliability.
- Availability. All parts are stock and available on-demand or on short notice.
- Precise fit. Designed specifically for your van.
- Competitive pricing. Less expensive than new parts, providing a lower cost of ownership.
- Warranty. Just like new parts, remanufactured parts are covered by your vehicle’s warranty.
- Environmental benefits. By reusing materials that require less energy for production, we reduce environmental impact.
Accessories for Your Van
Go further with more solutions.
Your Safety in Mind
At Mercedes-Benz, our vision of accident-free driving is paramount. We take the same uncompromising approach to safety as we do to driving pleasure. There are no compromises when it comes to developing our range of Genuine Accessories either. Designed for your vehicle and extensively tested by our engineers, these products not only make an active contribution to your safety, but also protect other drivers on the road.
Attention to Detail
The Star logo has always signified allure, quality, and responsibility — attributes reflected in all of our accessories. They enhance our vehicles’ style or sportiness — as well as their already outstanding comfort. From that first outward impression to the inner attributes. That special sense of design and attention to detail make a vehicle a true Mercedes-Benz. It’s quality you can sense just by looking, listening, touching — and, of course, driving.
Ask your dealer about Genuine Mercedes-Benz Accessories.
Owl Vans
Designed, engineered, and built in the USA, Owl Vans products are one of the industry leaders in quality and innovation. Select Owl products are now available through your local dealer.
RinseKit
RinseKit products are designed to keep adventurers of all kinds clean and comfortable in any situation. Choose from select RinseKit products for your van, allowing you to rinse anywhere, anytime.
Elevate Your Adventure
Whether you’re a biker, kayaker, skiier or camper, or you just need to cart a bunch of gear around, choose from select Thule accessories for your Mercedes-Benz Van.
Review our catalog below for great solutions from Thule.
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Hours
- Monday8:30AM - 7:00PM
- Tuesday8:30AM - 7:00PM
- Wednesday8:30AM - 7:00PM
- Thursday8:30AM - 7:00PM
- Friday8:30AM - 7:00PM
- Saturday8:30AM - 7:00PM
- SundayClosed